Customer support
How to reach us, and what to include so we can help quickly.
Questions, problems, billing issues, or feature requests — we read everything.
The quickest way to get help: connect your AI via MCP. Your assistant reads StrategyTune's built-in documentation, can look at your scripts and runs directly, and answers most questions on the spot — using your existing AI subscription.
Write to support@strategytune.com. To help us help you quickly, include:
- The email address of your StrategyTune account (if you have one).
- What you were doing and what you expected — plus the instrument, date range, and, for automated runs, the run or session name.
- A screenshot when something looks wrong on screen.
We typically reply within a few business days.
Feedback from a connected AI
If you use StrategyTune through a connected AI assistant (Claude, ChatGPT, or any MCP client), you can simply ask it to send feedback to StrategyTune — bug reports and suggestions submitted this way go straight to the team and are reviewed regularly.
Legal
Something missing or wrong? Email support@strategytune.com.